Transformation Insights from Scrum Inc.

Perspectives, field reports, and practical guidance from Scrum Inc. leaders driving agile, operating model, and AI transformation inside modern enterprises.

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Agile Health Assessment
Insights
9 min read

Dimension: Customer Centricity

Organizations rank Customer Centricity their top strength. But 80 percent of them rank market feedback as their weakest link within it.

This is the first insights brief in a series examining each of the five dimensions of business agility, and what the data reveals about the gap between serving customers and learning from them.

Read the insights brief →
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Luis Ojeda & Nicholas Sengstaken

Scrum Inc. Consulting