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Scrum Inc., One Broadway, 14th Floor (CIC), Cambridge, MA 02142

617-225-4324 |

Contact Us

Scrum Inc. Headquarters

Answers to Frequently Asked Questions

What class is best for me? Certified Scrum Master (CSM) - This course is an introduction to the Scrum framework and is ideal for anyone interested in learning how to get started with Scrum. The first part of the class covers the basics, while the second half focuses on the Scrum Master role.


Certified Scrum Product Owner (CSPO) - Our CSPO course views the scrum framework through a business lens. In addition to the basic principles, this class focuses on vision, leadership, and business value. Learn how to build and prioritize a backlog, incorporate ROI estimates, and utilize customer feedback. Although not required, it is helpful to take the CSM course first. For information on Leadership Workshops, Custom Classes, and Online Courses see our Courses page.

What should I know before class? Please visit our Class Prep page.

Should I send my whole team? Yes! When a team shares the classroom experience they build a common foundation for discussing  and implementing Scrum. Send your team and take advantage of our group discounts:

  • 5% for 5-9 people
  • 10%  for 10 or more people
Do you offer group discounts for trainings?   We offer group discounts as follows:


  • 5% for 5-9 people
  • 10%  for 10 or more people

We also offer hardship discounts for students and job seekers. Please email for further information.

Do you accept Purchase Orders? Yes! Please contact us for our W-9 and other necessary information. What forms of payment do you accept?  We accept all major credit cards and PayPal. Invoicing is available by request only.

When will I get my link to register with the Scrum Alliance? The link to register with the Scrum Alliance and create a profile will be sent before you leave class. If you have not yet received the link, please check your spam folder for the email from  If you still do not receive the email, please contact us for help.

What is the CSM Exam like? The test consists of a combination of multiple-choice and true/false questions. It will take approximately 60 minutes to complete it. You’ll be required to demonstrate your understanding of key Scrum elements, including:

    • General Scrum Knowledge
    • Scrum Roles
    • Scrum Meetings
    • Scrum Artifacts

All of the topics on the exam will be covered during class. The cost of the test is included in the cost of your CSM course. The exam is pass/fail and there are two free attempts paid by the trainer. The  the third attempt costs $25. The exam must be taken within 90 days of attending the course. Attendees of Scrum Alliance certified courses are eligible to receive a Certified ScrumMaster (CSM) or Certified Scrum Product Owner (CSPO) designation. Certification requires attending a two-day class from a Certified Scrum Trainer (CST). Candidates must complete both days and miss no more than 2 hours of class to receive certification.

How do I become a CSP? Candidates for the Certified Scrum Professional (CSP) program must have a CSM, CSPO, or CSD credential and minimum of 12 months (or 2,000 hours) of experience using Scrum in the workplace over the last 2 years. This includes leading or working on a Scrum team in any role. Once this experience has been logged, candidates must submit an application and sit for a proctored exam. Candidates that pass the exam must read and accept the CSP License Agreement to complete the process. The CSP credential will be valid for two years from the date you pass the CSP exam. The fee for applying is $300. For additional questions please contact

Can I receive PMI/PDU credits for this course? Yes, PMPs can receive 16 Category B PDUs for our certified courses, and 1 Category B PDU for our online courses. All PDUs earned at Scrum Inc. events must be claimed as Category B PDUs. Visit the PMI website for step-by-step instructions on how to claim your Category B PDUs.  You can learn more about PMI PDUs here.

Under what categories can I claim SEUs for Certified Classes? The Scrum Alliance has no limit to the SEUs submitted under category A.

    • By achieving your CSM, CSPO, and/or CSD certifications
    • By attending training courses provided by a REP or CST
    • Through mentoring provided by a CST
    • Through one-on-one or small-group coaching provided by a CSC

Members need not submit SEUs after each coaching or mentoring session but may list them all at the time of submission. Training by Scrum Alliance CSTs and REPs includes webinars, recorded training, and face-to-face courses. A full training day is equal to a maximum of 8 SEUs.

Under what categories can I claim SEUs for Online courses?

    • Attending Live online courses with a CST count under category B (small group training)  - unlimited number of SEUs can count
    • Attending Live online courses without a CST presenting or hosting  would count as category F (synchronous learning) - up to 15 SEUs available
    • Watching any Recorded courses (whether hosted by a CST or not) would count as category E (Asyncronous learning/independent study) - up to 15 additional SEUs available

You can learn more about SEUs on the Scrum Alliance website. If you need help with your Scrum Alliance profile, please email for assistance.

Do you have any corporate discounts on hotels?   For registrants who require lodging, Scrum Inc. has a partnership with the Westin Boston Waterfront Hotel. To book with our corporate rate, please book at and using code 376975. If rooms are sold out, please contact Laura Hall at 857.243.6953 to inquire about other Starwood properties with the Scrum Inc. rate.

Do I need a computer for class? No, you will not need a computer. In fact, we encourage you to turn off your laptops, cell phones, tablets, etc. during class.

What time does the course begin? Certified courses begin promptly at 9:00 a.m. and run until 5:00 p.m. For participants seeking certification, you cannot miss more than 2 hours of the course.

How should I dress? There is no dress code.  Most attendees wear business casual, jeans are fine.  We suggest layers in the event the room temperature becomes uncomfortable for you.

Oops, I registered twice by accident! Don’t worry, as long as you didn’t pay twice, we will delete your duplicate registration. If you paid twice, please let us know and a refund will be processed in full.

What is your cancellation policy? For payments made more than 7 days before the course, we offer a 90% refund of the course fee. There are no refunds for payments made 7 days or less before the start of the course, but you can use the credit to take a future class.

Can I transfer my registration? Yes, we can move you to another class taught by the same instructor. You can also transfer your registration to another person. Please email to transfer.

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