About Scrum Inc.Scrum Inc. is the world’s leading authority on Scrum, the most widely used Agile management framework. We provide training, consulting, and counsel to companies and individuals. We are also thought leaders in the industry publishing mainstream books, scientific papers, case studies, blogs, and creating online educational content. Founded by Jeff Sutherland, the co-creator of Scrum, Scrum Inc. has helped hundreds of companies fundamentally re-shape themselves to face a changing world, dramatically increase productivity, and drive profound growth.
Founder, Principal Consultant, and Trainer
“Scrum is an Agile method designed to add energy, focus, clarity, and transparency to project planning and implementation. While some say Scrum is not a silver bullet, it can be a heat-seeking missile to outmoded business practices.”
Jeff is the inventor and co-creator of Scrum. He is a West Point graduate, former fighter pilot, and cancer researcher, as well as, CTO of eleven different software companies. He launched the first Scrum team in 1993 and has shepherded its growth into almost every industry: finance, healthcare, higher education, and telecom. His most recent book is Scrum: The Art of Doing Twice the Work in Half the Time.
Scrum Master, Communications, Trainer & Coach
Citizen teaches Scrum Master and Product Owner classes and provides Agile transformation coaching to Fortune 500 companies. She also has worked as an internal Scrum Master for Scrum Inc. and has helped to refine our teaching materials and coaching process.
Prior to becoming an agile coach, Citizen worked in commercial publishing. As a publicist with Penguin Random House in London, Citizen contributed to the successful launches of numerous Sunday Times Bestsellers and helped promote Jeff Sutherland's book, Scrum: The Art of Doing Twice the Work in Half the Time.
Chief of Operations, Trainer
"If you find that the meetings you attend are not productive, if projects come in late despite working overtime, and if your clients aren’t satisfied — you’ll want to learn about Scrum."
Arline brings her unique perspective as a Unitarian Universalist Minister to the Scrum Inc. team. She joined Scrum Inc. in December of 2010 as Product Owner, setting strategic priorities, ordering the backlog, and expanding the team. She is the co-author of Scrum Inc.’s Product Owner course.
Yesim helps organizations implement clear and consistent financial systems with the goal of helping stakeholders understand where added value is generated and with a clear focus on the bottom line. Her BS and MS degrees in Computer Science and Financial Economics enable her to interact with and integrate multiple perspectives inside high-tech enterprises.
"It is not necessary to change. Survival is not mandatory." - W. E. Deming
Jessica has a background in logic and linguistics and has years of experience as an educator and university instructor. Her passion for communication, problem-solving, and analyzing patterns brought her to Scrum Inc. She teaches Scrum Master and Product Owner classes and provides on-site training and coaching to teams and leadership at all stages of their agile transformation.
When she’s not at work, Jessica spends her time doing pottery, reading, and enjoying outdoor pastimes such as hiking, mountain biking, backpacking, and skiing.
Coach & Trainer
Dave has experience starting Scrum in an organization from the ground up. This inspired his passion for helping other teams make themselves awesome.
Dave's background is in digital hardware design. Dave spent two years in the trenches as an embedded Scrum master and eventual coach of 5 teams at Tait Electronics in New Zealand. In his spare time, Dave goes on little adventures like hiking the Appalachian Trail.
Ray has had a long career in business and technology, helping companies from small startups to the Fortune 500 improve the way they work to better delight their own customers. Along the way, he has been lucky enough to lead some highly effective Teams and help others achieve their goals, both personal and professional.
When not working, he enjoys living the good life in Boulder, Colorado. Ray is a self-proclaimed foodie and a lifelong skier, hiker, camper, and stand-up paddleboarder.
Coach & Trainer
McCaul is a constant student of servant leadership and has been coaching teams on self-organization as an embedded scrum master since 2011. His teams have delivered value in many forms including federal enterprise applications, mobile apps, product launches, and editorial content. He has a passion for coaching high-performing teams and changing the world of work with Scrum.
When he isn’t training or coaching, he works as an actor in the Washington, DC area.
Chief Executive Officer
"Scrum is a universal accelerator of human effort. Writing, making, creating, or innovating all move faster."
As Chief Product Owner of Scrum Inc., JJ is responsible for the strategic direction of the company. He is also the co-author of Scrum: The Art of Doing Twice the Work in Half the Time. JJ is a Certified Scrum Trainer as well as a consultant focusing on Scrum in defense, journalism, and services organizations.
JJ's background is a former journalist for NPR, where he covered in Iraq, Afghanistan and the Arab Spring for which he won every award in broadcast journalism.
Director, Marketing and Communications
Veronica Ruiz leads our outreach and branding strategies, including our online learning resource ScrumLab, our Live Webinar Series, our Social Media channels and our Newsletter. She keeps the Scrum world up-to-date on the latest developments on Scrum.
Veronica has 10+ years of Marketing experience, with a specialty in Hispanic Marketing and in the Telecom Industry.
Client Success Manager
"We cannot solve our problems with the same level of thinking that created them." - Albert Einstein
At Scrum Inc., Mark is the Client Success Manager and is dedicated to ensuring that organizations undertaking a Scrum transformation have the support they need throughout the program to achieve the best results. He partners with corporate leadership to identify and design the right transformation program for their business.
Mark has spent 10+ years helping large organizations become agile. Mark began his career as a mental health counselor and advocate. After a shift into Business-IT, Mark was immediately drawn to Scrum, its values, and its ability to solve problems in society, not just in the world of business.
Scrum Master, Trainer & Coach
Alex is a Scrum trainer and coach who was first exposed to agile software development in 2000 at Thoughtworks, where he was fortunate enough to rub elbows with multiple future authors of the Agile Manifesto. Since 2008 he has used Scrum to build software both as a lead developer and entrepreneur. He has found Scrum to be transformative on projects ranging from financial risk systems to DIY gaming platforms. Alex is a digital nomad who has traveled literally around the globe, living in nine different countries while only getting food poisoning in three.
Heather helps define, measure, manage and improve digital experiences for Scrum Inc. She is a veteran digital strategy and customer experience professional. Her experience span numerous industries including automotive, education, entertainment, government, financial services, healthcare, manufacturing, music, nonprofit, philanthropy, professional sports, retail, software, and television, where she often found herself initiating skunk works projects. Prior to joining Scrum Inc, she was the Chief Experience Officer at her own firm and the Sr. Manager of Digital Media for the Bill & Melinda Gates Foundation.
Brandon is a design advocate and firm believer in the creative process. With roots in documentary filmmaking and market research, he understands storytelling from a variety of perspectives. He looks forward to having Scrum become a part of the creative industry.
He is currently pursuing a graduate degree in Design Management at the Savannah College of Art & Design where he looks forward to finishing his degree this coming year. Outside of work, Brandon has been known to find unique activities around Boston while also creating the occasional gif.
Scrum Coach, Trainer
Alex specializes in developing customized Scrum programs tailored to the unique needs of individual clients. She is an energetic, creative teacher and a disciplined Scrum Master for one of our internal teams. After nearly a decade working on Capitol Hill, she understands that systems-level change is not about top-down mandates. Rather it's driven by human connections which help to ensure everyone is motivated towards a single purpose.
In her spare time, Alex enjoys staying current on public policy and refining her wine knowledge.
Director of Business Development, Public Classes
“Knowledge speaks, but wisdom listens.” – Jimi Hendrix
Bruce is making a career out of his passion for creativity and problem-solving. With more than a decade of experience in customer service, account management, and business development he is eager to figure out how Scrum, Inc. can help you achieve twice the work in half the time.
Director, Training & Coaching
“If you care enough for a result, you will most certainly attain it." - William James
Kevin mastered the art of communication during his three decades working in radio broadcasting at WGBH and Clear Channel, as talent, producer, and director. His experience as a trainer, coach, and facilitator at Harvard University helped leadership develop emotional intelligence for success and happiness; key elements of Scrum. As a Marine, Kevin learned how to respond to change. He was brought to Scrum Inc. to help organizations change the way they work and think.
Kevin is pursuing his Social Science degree at the Harvard University Extension School. Kevin is an improvising poet and thinks deeply about the space-time continuum.
President of Hardware
"The Agile Manifesto applies to all industries. When we read it and its 12 principles, and switch each mention of "software" with "customer visible value", we have an elegant methodology that applies to all business."
Joe is the inventor of Scrum Hardware and the eXtreme Manufacturing technical practices which support it. He teaches globally to credential Scrum Hardware Trainers in his methods and collaborates to improve those methods. He is a Certified Scrum Trainer and performs as an executive during agile transformations. Joe’s work is most recently featured in Harvard Business Review, Forbes, and the book Scrum Hardware.
Chief Product Owner, Training & Consulting
Patrick Roach has been with Scrum Inc. since 2013. He joined the company as the seventh employee to lead new business development. Since then Patrick has trained, coached and consulted for Scrum teams in industries ranging from energy and wine production to retail and finance. As Chief Product Owner, Patrick leads Scrum Inc.’s global Training and Consulting practice and is a servant leader for Scrum Inc.'s internal operations.
Scrum Master, Sales, Trainer & Coach
Avi has decades of experience in both the public and private sectors. He brings his unique experiences as a former science educator, stock broker, and small business owner to each Scrum training he facilitates. Avi sees Scrum as THE key framework to be implemented in any business in order to increase sales and gain an advantage by innovating solutions in a rapidly changing marketplace. Avi lives in Brooklyn, long before it became cool. He also teaches Tai Chi.
“Human beings have an innate inner drive to be autonomous, self-determined, and connected to one another. And when that drive is liberated, people achieve more and live richer lives.” - Daniel Pink
A Yooper by birth (Google it!), Jess has always been a bit of an adventurer. Her Dance/Russian majors and itchy heels landed her as a linguist in the Army. Post military, she landed as a project manager in a software company, which led to a scrum master role in a fun startup. There, she helped the entire organization think and work in an Agile way. Post-startup, she landed in Boston at NPR, scrumming with dev teams there. This led to her to Scrum, Inc, where she is an internal Scrum Master - protector of process and seeker of ways to help humans be happy at work and in life.
Alex is a serial entrepreneur with a decade of experience practicing Scrum both as a developer and as a product owner. He first learned Scrum in 2007 by attending one of Scrum Inc’s first Scrum Master classes and has used it since to envision, create, market, and sell software products to customers around the globe across multiple industries. Prior to becoming an entrepreneur, Alex was a graduate student in Game Theory and released the first commercial Nash Equilibrium solver for Poker. In his spare time, Alex works with some of the best poker players in the world on the application of computational game theory to high stakes poker.
"Think Big, Act Now" - Unknown
Kim teaches, coaches and works with teams to conquer big things by breaking them into small pieces. She has always focused on delivering the right things for her customers in the simplest way. She has experience in the credit, health care, pharmacy and industrial sectors. She started her journey of process improvement with Lean in 2000 and Scrum in 2008.
While away from work, you can find Kim on her next outdoor adventure skiing, backpacking/hiking, paragliding, scuba diving or maybe something else.
Tom is a firm believer in the power of a well told, well sourced story. It’s an art he spent 20 years mastering at every level of public radio. His work has been recognized with every major broadcast journalism award and has earned him a page in the book commemorating NPR’s first 45 years of work.
Now, Tom will help tell the story of Scrum and help expand the reach of our concepts, techniques and body of knowledge.
Brand and Marketing Director of Public Classes
While completing a degree in Public Communication with a minor in Marketing at the University of Vermont, Kelsey found a passion in learning about the Agile world and Scrum framework. She has taken this passion to create a career path that focuses on changing the way the working world encourages their employees and defines success.
Now as a graduate and full-time employee at Scrum Inc, Kelsey is dedicated to enhancing the Scrum Inc. brand and marketing strategies for our public class offerings. With fresh content creation, social media coordination, and excellent customer interaction, Kelsey hopes to drive excitement about Scrum throughout a variety of industries.
Scrum Inc. Clients
Through our training, consulting and coaching, we've helped thousands of companies.