Confirmation.com: Unleashing Unrealized Growth with Scrum@Scale
In this client story, we’ll explore how Scrum Inc. helped Confirmation, the world’s leading provider of secure audit confirmation services, unleash its growth potential by adopting Scrum@Scale.
Bankers, auditors, lawyers, and creditors often need to confirm financial and other sensitive data. Historically, they sent paper requests via “snail mail” and then waited for a response. In 2000, however, Confirmation revolutionized this process and introduced a platform that offers fast, easy, online validation of information.
Confirmation leads the industry today, processing more than $1 trillion in confirmations each year. Its platform is used by more than 16,000 audit firms, 4,000 banks and departments, and 5,000 law firms in 160 countries. In 2018, this 9-time Inc. 5000 honoree had revenues of $36.5 million and has enjoyed 24% year-over-year growth in sales.
The future should have looked bright for Confirmation, but the President and Founder, Brian Fox recognized that the company’s products weren’t modernizing at the same pace as other software offerings on the market. The firm’s development processes were encumbered by operational and cultural issues. While the team had many talented people, they simply weren’t using the right development processes. To maintain market share, sales growth, and customer satisfaction, Confirmation had to release a high quality, user-friendly product. Unfortunately, that wasn’t the reality.
While on a flight, Fox listened to an audio book – Scrum: The Art of Doing Twice the Work in Half the Time. By the time he was finished, he knew that he needed to contact the authors, Jeff Sutherland and J.J. Sutherland at Scrum Inc. for help. Scrum and agile methods would be a dramatically different way of working for Confirmation’s development team, but it was the best way for the company to continue its growth trajectory.