Questions fréquemment posées

Quelle est la classe qui me convient le mieux ?

Pour plus d'informations sur les possibilités de formation en ligne et à la demande, consultez notre site web live-online and ondemand learning page. For information about our Leadership Workshops, Capabilities Assessment, and other coaching and consulting offerings see our Conseil et Coaching page.

Dois-je envoyer toute mon équipe ?

Oui ! Lorsqu'une équipe partage l'expérience de la salle de classe, elle construit une base commune pour discuter et mettre en œuvre Scrum. Appelez-nous au (617) 294-6598 pour découvrir les avantages de notre programme de formation d'équipe.

Existe-t-il des réductions ?

Yes. We offer group discounts with our Paquets de formation. Please email us (training-support@scruminc.com) or call us at (617) 294-6598. We also offer hardship discounts for students and job seekers. Please contact us for further information.

Acceptez-vous les bons de commande ?

Yes! Please contact us for our W-9 and other necessary information.

Quels sont les modes de paiement acceptés ?

We accept all major credit cards. Invoicing is available by request only.

Where can I find information about the courses offered at Scrum Inc., course prerequisites, and an overview of what I will learn?

You can find information about each course Scrum Inc. offers on scruminc.com. Click on All Upcoming Courses to see the upcoming schedule and register for a class. To learn more about what is covered in each training and the requirements for each credential, visit the relevant course page from the “Find a Class” drop-down menu from the main navigation and select the course you’re interested in learning more about.

After taking a class, what can I expect from the exam?

Most courses’ exams consist of a random selection of 30 multiple-choice, and true/false questions pulled from a larger pool of questions. It will take approximately 60 minutes to complete. It is designed to demonstrate your understanding of the learning objectives associated with the credential course. All the topics on the exam will be covered during class. We require a 75% pass rate, with up to two attempts, to pass the exam. The exam must be taken within 30 days of attending the course. It is an open-book exam, and study materials are provided in class.

Where do I take the exam for my credential?

All training material, exams, and credentials can be found by finding your course in your Scrumlab.scruminc.com account.

How do I renew my credential?

Go to ScrumLab.scruminc.com. From the My Achievements page within your ScrumLab account menu, you can renew your existing credentials by clicking on the “renew” button associated with the credential you wish to renew. Please note that the “renew” button will be active during the renewal window of 60 days before your credential expiration date. Click the button and follow the prompts to pay the renewal/exam fee and complete the exam.

How much do courses cost?

Course costs for classes taught by Scrum Inc. vary depending on the course and are listed on our Find a course Page.

What is the Scrum Master by Scrum Inc. exam like?

The test consists of a combination of multiple-choice and true/false questions. It will take approximately 60 minutes to complete. You’ll be required to demonstrate your understanding of key Scrum elements, including:

Connaissances générales sur le Scrum
Scrum Rôles
Scrum Réunions
Scrum Artéfacts

All of the topics on the exam will be covered during class. The cost of the test is included in the cost of the course. The exam is pass/fail and there are two free attempts paid by the trainer. The third attempt costs $25. The exam must be taken within 30 days of attending the course. Candidates must complete all course sessions and miss no more than 2 hours of class to receive a credential.

Is there a cost to renew my credentials?

We offer three options for your renewal cadence:

1. Basic (1 year): $50*

2. Plus (5 years): $199*

3. Pro (lifetime): $399*

*Costs are based on GDP PPP guidelines established by the World Bank.

How do I reset my password to ScrumLab?

Your user ID is your email address when creating your ScrumLab account. You can reset your password with the user ID at this link: https://scrumlab.scruminc.com/reset. Please check your spam filters if you do not receive the reset password email.

Puis-je recevoir des crédits PMI/PDU pour ce cours ?

Oui, les PMP peuvent recevoir 16 UFC pour nos cours, et 1 UFC pour chaque heure passée à suivre nos cours en ligne.

Scrum Inc. is not a pre-approved PMI education provider, but your time spent at our courses can be claimed as PDUs. To learn how to claim your PDUs, visit the How to Submit PDUs for Courses & Training page on the PMI website. The bold text under Step #3 explains how to claim credit for classes and training offered by third-party providers.

Which hotels do you recommend in the Boston area?

Hôtels recommandés dans la région de Boston : Wyndham Boston Beacon Hill , Boston Marriott Cambridge, AC Hotel by Marriott : Boston Cambridge, Hôtel Porter Square

Comment dois-je m'habiller ?

La plupart des participants portent des vêtements d'affaires décontractés, les jeans sont acceptés. Pour les cours en ligne, la plupart des étudiants portent également une tenue décontractée.

Ai-je besoin d'un ordinateur pour les cours ?

Pour notre formation en ligne, vous devez disposer d'un ordinateur, d'une connexion internet stable, d'un accès à Zoom (pour l'audio et la caméra) et à Mural.

A quelle heure commence le cours ?

All course schedules are listed on the course registration page. Please check the specific course that you are interested in attending. For participants seeking to earn the credential, you cannot miss more than 2 hours of the course. Be sure to note the time zone and set your calendar reminders appropriately.

Oups, je me suis inscrit deux fois par accident !

Ne vous inquiétez pas, tant que vous n'avez pas payé deux fois, nous supprimerons votre inscription en double. Si vous avez payé deux fois, veuillez nous en informer et nous vous rembourserons intégralement.

Quelle est votre politique d'annulation ?

Vous pouvez annuler votre inscription et recevoir un remboursement complet si vous annulez deux semaines avant la date de début du cours. Par la suite, nous transférerons volontiers votre inscription à une autre date ou nous vous accorderons un crédit pour vous inscrire à un cours ultérieur.

Puis-je transférer mon inscription ?

Yes, we can move you to another class. You can also transfer your registration to another person. Please contact us à transférer.