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Frequently Asked Questions

What class is best for me?

Certified Scrum Master (CSM) - This course is an introduction to the Scrum framework and is ideal for anyone interested in learning how to get started with Scrum. The first part of the class covers the basics, while the second half focuses on the Scrum Master role.

Certified Scrum Product Owner (CSPO) - Our CSPO course views the scrum framework through a business lens. In addition to the basic principles, this class focuses on vision, leadership, and business value. Learn how to build and prioritize a backlog, incorporate ROI estimates, and utilize customer feedback. Although not required, it is helpful to take the CSM course first.

For information on Leadership Workshops, Capabilities Accessment, and other coaching and consulting offerings see our Consulting and Coaching page.

For information on online and on-demand training opportunities visit our ScrumLab page.

What should I know before class?

Please visit our Class Prep page for complete details.

Should I send my whole team?

Yes! When a team shares the classroom experience they build a common foundation for discussing and implementing Scrum. For group sales call us at (617) 225-4330.

Are there discounts?

Yes. We offer group discounts with our Team Training Program. Please call us at (617) 225-4330.

We also offer hardship discounts for students and job seekers. Please email for further information.

Do you accept Purchase Orders?

Yes! Please contact us for our W-9 and other necessary information.

What forms of payment do you accept? 

We accept all major credit cards and PayPal. Invoicing is available by request only.

When will I get my link to register with the Scrum Alliance?

The link to register with the Scrum Alliance and create a profile will be sent before you leave class. If you have not yet received the link, please check your spam folder for the email from  If you still do not receive the email, please contact us for help.

What is the CSM Exam like?

The test consists of a combination of multiple-choice and true/false questions. It will take approximately 60 minutes to complete it. You’ll be required to demonstrate your understanding of key Scrum elements, including:

    • General Scrum Knowledge
    • Scrum Roles
    • Scrum Meetings
    • Scrum Artifacts

All of the topics on the exam will be covered during class. The cost of the test is included in the cost of your CSM course. The exam is pass/fail and there are two free attempts paid by the trainer. The  the third attempt costs $25. The exam must be taken within 90 days of attending the course.

Attendees of Scrum Alliance certified courses are eligible to receive a Certified ScrumMaster (CSM) or Certified Scrum Product Owner (CSPO) designation. Certification requires attending a two-day class from a Certified Scrum Trainer (CST). Candidates must complete both days and miss no more than 2 hours of class to receive certification.

How do I become a CSP?

Candidates for the Certified Scrum Professional (CSP) program must have a CSM, CSPO, or CSD credential and minimum of 12 months (or 2,000 hours) of experience using Scrum in the workplace over the last 2 years. This includes leading or working on a Scrum team in any role.

Once this experience has been logged, candidates must submit an application and sit for a proctored exam. Candidates that pass the exam must read and accept the CSP License Agreement to complete the process. The CSP credential will be valid for two years from the date you pass the CSP exam. The fee for applying is $300. For additional questions please contact

Under what categories can I claim SEUs for Certified Classes?

The Scrum Alliance has no limit to the SEUs submitted under category B:

    • By achieving your CSM, CSPO, and/or CSD certifications
    • By attending training courses provided by a REP or CST
    • Through mentoring provided by a CST
    • Through one-on-one or small-group coaching provided by a CSC

Members need not submit SEUs after each coaching or mentoring session but may list them all at the time of submission. Training by Scrum Alliance CSTs and REPs includes webinars, recorded training, and face-to-face courses. A full training day is equal to a maximum of 8 SEUs.

Under what categories can I claim SEUs for online courses and webinars?

Under what categories can I claim SEUs for ScrumLab?

    • Your time spent on ScrumLab can be claimed as Category E: Independent Learning SEUs

You can learn more about SEUs on the Scrum Alliance website. If you need help with your Scrum Alliance profile, please email for assistance.

Can I receive PMI/PDU credits for this course?

Yes, PMPs can receive 16 PDUs for our certified courses, and 1 PDU for our online courses.

Scrum Inc. is not a registered education provider with PMI, but your time spent at our courses and interacting with ScrumLab can be claimed as PDUs. To learn how to claim your PDUs, visit the CCRS guide found here. In the CCRS guide, click on the “Report PDUs for Courses & Training,” section and be sure to read the bolded text under step #3.

Do you have any corporate discounts on hotels?


For registrants who require lodging, Scrum Inc. has a partnership with the Cambridge Marriott just steps of our training space. To book with our corporate rate, please contact the Cambridge Marriott in Kendall Square (617) 494-6600 directly to make your booking and ask for the Scrum Inc. rate.

Do I need a computer for class?

No, you will not need a computer. In fact, we encourage you to turn off your laptops, cell phones, tablets, etc. during class.

What time does the course begin?

Certified courses begin promptly at 9:00 a.m. and run until 5:00 p.m. For participants seeking certification, you cannot miss more than 2 hours of the course.

How should I dress?

There is no dress code.  Most attendees wear business casual, jeans are fine.  We suggest layers in the event the room temperature becomes uncomfortable for you.

Oops, I registered twice by accident!

Don’t worry, as long as you didn’t pay twice, we will delete your duplicate registration. If you paid twice, please let us know and a refund will be processed in full.

What is your cancellation policy?

For payments made more than 7 days before the course, we offer a 90% refund of the course fee. There are no refunds for payments made 7 days or less before the start of the course, but you can use the credit to take a future class.

Can I transfer my registration?

Yes, we can move you to another class taught by the same instructor. You can also transfer your registration to another person. Please email to transfer.

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